FAQs

We deliver within Metro Manila for a flat rate of Php 150.

We can deliver to limited areas outside Metro Manila provided that they are serviceable by available couriers.

We can ship to provinces via Bus Liner Cargo or AP Cargo. To provide you a quotation for the shipping charges, please send us your list of orders as we need the overall weight of the items so we would know which type and size of icebox to use.

Due to the changing landscape of logistics (limitations, availability, local pandemic quarantine rules, etc.) which vary from place to place, delivery outside of Metropolitan Manila may take longer than usual. Still, we are trying our best to deliver our products as soon as possible. Please understand that we will need time to figure out how to get our products to your doorstep, if possible. Sharing your knowledge of local logistics can also help our products reach you.

Payment upon checkout will be facilitated by PayMongo. The following payment methods are accepted by PayMongo: Credit Card/s and GCash. Payment channel options will be provided for your selection upon checkout. We have partnered with Paymongo to ensure the security of your card details.

We deliver order/s within 1-3 days after your order/s has been confirmed. If you did not receive your order, please notify us by going to our “Contact Us” tab and send us an email along with your order number so we can expedite tracking and follow up with the courier. There could be possible delays due to unforeseen circumstances but rest assured, we will do our best to fulfill your order with this time frame.

We go the extra mile to ensure the quality of our products. Returns and exchanges are not allowed once it goes out of our cold storage facilities. Perishable goods are also exempted from being returned.

None as of the moment.

Your health and wellness are important to us. We do not add MSG in our products. However, our products are NOT MSG-free because some of the ingredients we use (e.g., condiments) contain traces of MSG.

No, we do not add any preservatives or chemical additives to enhance flavor and extend our product’s shelf life. We are consistently working towards getting the best suppliers and sources of ingredients. Our dedicated team is relentlessly searching and researching to procure natural, organic, and non-GMO based ingredients.

We put a ‘Best Before’ date on all our products and we assure you that we always deliver fresh stocks.

We hope you understand that our current delivery system does not include pick-up.

Due to a very minimal amount of mayonnaise and egg, it is not. It is, however, vegetarian-friendly.

No. We use a healthier plant-based oil as an alternative.